Frequently asked questions

Product Information

All our dirty denim products are hand-stitched from 100% cotton, recycled vintage jeans, giving them their gorgeously soft and stylish look and feel. Given the individual, vintage nature of our denim, which we personally handpick, colours may vary slightly from those featured on the website.

The dirty denim clutch measures approx 23cm x 23cm. It is fully lined with 100% cotton, linen or a cotton / silk mix. dirty denimโ€™s stylish, hand-drawn embroidered logo - stitched with 100% recycled threads - is sewn into the outside of the clutch.

Our standard dirty denim scrunchie measures approximately 10 cm across and should fit most heads of hair. However, for particularly thick or long hair, you might prefer our larger size, which measures 11 cm across and has a bit more fabric and stretch.  

Care Instructions

Every dirty denim piece is fully machine-washable - simply wash on a cool and gentle cycle and just like your favourite pair of jeans, it will get better with every wash and wear.

Iron as you would your jeans - for clutches, we recommend lowering the temperature for the lining.

Shipping

As each dirty denim is lovingly hand-stitched to order in Sydney, please allow us a two-week turnaround time, but if you need it quicker, please email us at hello@dirty-denim.com and we will do our best.

We ship with Australia Post and if you are in Australia, shipping is FREE. We will happily ship to anywhere in the world for a flat rate of $12 AUD, please select International Shipping at checkout. 

Taxes

If you are ordering from overseas, you may be charged import taxes and handling fees as your order passes through customs. Any charges on a parcel must be paid by the person receiving it. dirty denim has no control over these charges and we cannot tell you what the cost could be, as customs policies and import duties vary widely from country to country.

We recommend contacting your local customs office for current charges before you order, so you are not surprised by unexpected charges.

Returns

Every dirty denim piece is carefully and lovingly hand-stitched in Sydney to a very high quality. However, if for any reason you are not totally satisfied, please contact us at hello@dirty-denim.com within seven days of receiving your order.

Please note that as each dirty denim piece is made to order, we do not accept returns if you simply change your mind.

Bespoke

We are always happy to discuss bespoke orders on an individual basis (we recently stitched some clutches lined with a customerโ€™s family tartan - beautiful). Get in touch at hello@dirty-denim.com and we can go from there. (Please note that any accepted bespoke orders will be priced on an individual basis.)